Leave Finance stuff

payroll deduction planning

• You have 2 options to pay for your monthly deductions while on leave.

  • Zenefits will send you a bill each month. 

  • Not pay while on leave and increase your payroll deductions after you return.  These are spread out depending on the amount. So if you have questions please reach out to Lea or Luke.

Oregon Family Leave Act

• Information about FMLA Law (Family Medical Leave Act). This is an FYI. 

• Paid Leave Oregon website: This is where you apply for paid leave, read FAQ, and review calculators to assess your benefits.

  • You can apply for leave 30 days prior to your due date or a planned surgery. 

  • A helpful video on applying for Paid Leave

AFLAC

If you have Aflac policies you can reach out to our rep to understand the process for applying for your benefits.  

• Contact Info: 

  • Andrew - Andrew_luccock@us.aflac.com 

    • Martha- office4andrew@comcast.net

Before your leave

When to Start Telling Guests?

• No less than 3 months before leave.

• Often mom's want to start sharing with guests when they start showing, but besides the above recommendation,  this is totally up to you. Same with Partners!

Let your guests know your family is growing!  Celebrate with them.  Reassure them you have a plan (see below).  Then get the Convo back to them.  

If they won't let it go, then ask them about their experience with birth.  Please don't ask for their advice but do ask about their experience.  It is socially appropriate for them to ask about and talk about your new baby.  The problem is they think they need to keep talking about it. Even if they don't really want to. They are trying to be polite and excited for you. Just don't let it become about you instead of them. 

Your guests are happy for you but mostly they are worried about themselves.  They are wondering what they will do, who they will see, and worried they will be ugly until your return.  Honestly, they wonder if you will even come back, and if you do, will your schedule work for them?  You can reduce this stress significantly by having a plan on how you will take care of them and being able to talk about it confidently. So let's help you create and put that plan in place.

Script: "I've got a plan for you.  We will book you with one of my favorite staff and one when I am back from leave."

4 months before leave:

1. Choose your estimated Maternity leave dates. Email Maria + Joya. maria@annastasias.com, Joya@annastasias.com (Maria approves your leave / enters it into Phorest, and Joya set's it up in Zenefits.

2. What schedule do you want coming back from Maternity? We want that schedule in so you can book into it. 

3. Do you need to put time in to pump on your new schedule? 

3 months before leave:

1. Prebook guests beyond leave into return schedule: It is essential that you book them through your maternity leave and back on to your schedule.  This eliminates mistakes of them not getting on your books as quickly.  Don't wait till their last appointment.  We've had to many people go on bed rest and those guests don't get the same care because it's a cluster.

2. Update addresses and phone numbers: We are gonna need this info to reach out to them during maternity!  Including their email!  The more we connect with them the more guests will return promptly. 

3. Script: "Let's make sure i've got all your contact info in our system so I can give you updates on my return!"

1 month before leave:

1. Ask Luke or Maria to create a report with all of your guests.  We want you to go through the list and check everyone you want us to send a card and text to. 

2 weeks before leave:

• print your return date and stick it to Pre-Book computers for staff reference.

During Leave

It's our goal that you have very little to do while you are with your new baby! This is a special moment in time and we don't you worrying about your guests.

4 Weeks before your return

1. Send Maria a photo of your sweet little baby. It could be your family, you and them or whatever you would like.

2. Let us know if you need us to put pump breaks on your books.

What the Salon will do while you are gone

1. Create a "Look whose back!" card 

2. Address and write notes in those cards "We are so excited to have SOSO back!"

3. 10 days before you return

   1. We will send those cards to your guest

   2. We will do a text blast to your guests with your photo

   3. We will do an IG post with your photo

When you return

Discover guests on others books and ask staff

• Shit happens.  Maybe they went to book your guest with you but your books were full.  Maybe they forgot it was your guest.  Maybe the guest asked to stay and they stylist wasn't brave enough to tell you.  That doesn't mean you shouldn't bring it up with them.  Go ask them "Hey I wanted to check in on SO+SO I see she is still on your books, should I reach out to her or did she ask to stay with you?"  If you are too nervous to do it in person then text em.  But don't be silent and resentful.  This has enough challenges.  You don't need to be wondering about this kinda shit.

Handling all the questions

• It would be rude for your guest not to ask about your new family.  Actually, some guests aren't sure what else to talk about and they will keep asking.  Remember to do your best to turn the convo back to them.  "Tell me about your birth story? Do you wanna have kids?  Any advice for a new mom?"  or just say "thanks for asking but I want this service to be about you and your hair"

Stylists with moms clients

best practices

How to charge

• You should always charge what you charge, not what the mom charged. This is because of a few reasons.

  • It's simpler

  • Guests feel bad when they find out you are charging more than you would normally charge.

How to exchange back to the mom

• We ask moms to book appointments through their leave and back onto their books when they return.

• But things happen, and appointments get moved. We want you to be prepared to offer the guest back on their books.

  • "I'd love to get you booked with (mom) upon their return."

    • If the guest asks to stay with you!

      • "Your happiness is most important and I'm happy to book you with me. We work as a team and know you have two of us that can take care of you. It's always ok for you to book with whomever you want to."

      • Now you must communicate this with the mom. It will be weird if they are surprised by it, so don't let that happen. "Hey (Mom) Your guest asked to stay with me and I wanted you to know so you weren't surprised" If you know the reason you can let them know, schedules, price, etc.