Scheduler

Request a make up shift!

See how many shifts are open!

Luke's Zoom Link

Any Fireside, Live Team Meeting, or other all team Meeting will use this Zoom Link!

HR Happiness Wednesdays

January 15th

HR Good Shit to know

The new Payday Calendar is posted in the back office.
Clock in, clock out all your shifts and indicate which position or job using Rippling.
Remember to submit your timesheets! Please check your change requests. To avoid errors, ensure you can clock out on your last shift.
Please do not submit your timesheets when you have shifts you haven't clocked out of. If you haven't done so, you can submit a change request on your timecard or message using the help desk timecard.
Did you know? Rippling won't let your pay stub be earlier than your pay. So we won't be able to send it if you request them earlier than the pay date
Those with other job positions besides being a stylist, please do not forget to enter those shifts!

Pay Period 1.09- 1.24

It's a new pay period! Please be reminded that you only have until 2:30 pm PST on Tuesday 12/11 to:
- Request timecard adjustments via Rippling
- SUBMIT timecards promptly
- Associates Report Tips via Slack to Lea on or before the eighth of December
- Please use the help desk if you have questions or need help regarding payroll, timecards, or any matters related to HR.
If you miss the deadline, missing items will be added to the following check!

Education - 1st Tuesday

April

Updates

Blake Reed-Evans is coming to inspire our level 4's and higher. He is a stylist and educator with massive amounts of knowledge. Please sign up so we know who is coming!

Education

Click to register

Color Ambassador- April 13 & 14 @ SSA
Blake Reed Evans (Level 4+) - June 8th @ SSA
Jack Howard - Nov 3rd @ SSA

Foundations

***9am- 2pm always at Summit Salon Academy unless stated otherwise.

Click to register

Reds w/ April- May 25th @SSA
Short Cuts w/ Autumn- June 22nd @ SSA
Glossing w/Autumn- July 20th @ SSA
Color Correction w/ April- Aug 10th @ SSA

Required Education

10 Foundation classes in the first 12 months you work for the salon.
Year 1 on the floor: Cutting Intensive
Year 2 on the floor: Color Ambassador

LEah's love Letter

Leah’s Love Letter

4.24.2025

What’s New:

★ Infinium 4 & Next Day Hair! Infinium 4 and Next Day Hair are out of stock in the current packaging. The new

packaging for these 2 items should be available in roughly 2 weeks. If you put someone one the waitlist for either of

those products, please let them know it may be 2-4 weeks before they receive they’re items.

★ New Fridge! Good news! We have a new fridge! Bad news! Something got broken during the delivery, and we

need a new one. We have the new old one in the break room currently, so no bad smells. But don’t get attached to

this one! And yes, the door will get switched to open from the left.

★ Earth Day Promo! Let’s have a little fun and celebrate earth day with ABC! Everytime you sell any Redken ABC

products, you get the globe. If you have the globe on yourstation when Johnathan calls, you win a prize! There will be

multiple chances to win! Contest runs from April 22-30th!

★ Biolage! We are playing around with the idea of bringing Biolage into the salon! We would love to get some

feedback on a few different products! The new packaging in 100% recyclable, including the caps! Try them out, and

let Arica, Mackenzie or myself know how you feel about it!

○ Full Rescue- biolages answer to hair loss. With niacinamide to stimulate circulation, and rosemary oil to

naturally stimulate natural growth, this shampoo helps keep the hair on your head, while also increasing

the amount of hair growth.

○ Scalp Sync- gently balances scalp’s moisture and sebum

■ Zinc shampoo- dandruff shampoo; salicylic acid

■ Calming shampoo- “tylenol for your scalp” calms the scalp down (good for after color service if

scalp is sensitive, after extensions/braids)

■ Clarifying shampoo- oily scalp shampoo

■ Scalp Concentrate- resets the scalp; clarifying build up and oil; eczema/psoriasis, calming

■ Universal conditioner- lightweight

■ Scalp Sync serum- “hero product” for oily scalps; slows down oil production, allowing more days

between washes

○ Color Last- a color preserving shampoo with up to 4 weeks of shiny color

○ Hydra Source- a fully hydrating shampoo and conditioner!

★ Backdoor! The backdoor is on the fritz! I am working on getting a new lock and a lockbox for emergencies. It is

currently working, but seems to be a wee bit moody

★ L’Oreal Professionnel Vitamino Color Spectrum! L’Oreal is introducing a new haircare line! You’ll see

it hit backbar next week, and retail shelves first week of may! And y’all, it smells so good!! Formulated with 2.5%

citric acid and ferulic acid, this haircare line is designed to lock dyes inside the fiber. Lock in your day 1 color

vibrancy for up to 100 days with the 5 dimensions of color:

○ Shine

○ Saturation

○ Tone

○ Contrast

○ Brightness

★ Kerastase Gloss Absolu! The Kerastase Gloss Absolu hits retail shelves May 1st! As a reminder, it’s designed

for hair prone to frizz, and this line offers up to 4 days of frizz free, bouncy shine! Wanna pair it with a treatment?

Kerastase recommends the nutritive base with either the glycolic acid booster or polypeptide booster!

○ Want more info? Kerastase is hosting a virtual class on May 5th, message me if you're interested!

★ Retail Shelf Reorganization! I have been working with Jessica from PPD on ways to improve our retail

shelves, and make it more of a boutique experience for our guests! I have made 2 major changes this week:

○ I have taken all of the “sale items” off the shelf, and will be making a dedicated “last chance” area for sale

items! So if your favorite item has been removed, I may have it in the back! Ask me!

○ A lot of things have been moved around! This will give our guests an opportunity to look at new products

while waiting for their appointment! Take a moment to get familiar with some of the new set up! My goal is

to move things around once a quarter, and use that opportunity to highlight products! Let me know if you

have any questions!

Retail // Back Bar Inventory:

★ Retail:

○ March/April Client Promo!! Starting March 1st through April 30th, the entire ABC family is on

promotion- purchase 2 or more ABC products and get 20% off!

○ Kerastase Promo!! Buy any 2 Kerastase products, receive a free Premiere Pre-Shampoo treatment!

○ Retail Raffle! Buy any retail from March 1st through April 30th and be entered into a drawing for a

$500 salon gift card!

○ Stylist promotion! For every 5 products sold in Redken ABC be entered to win a product basket for

each location. (basket includes ABC product line)

4.10.25

Leah’s Love Letter 4.10.2025

What’s New:

★ New Face! Please welcome Sarah Rubin! She is joining us at the desk starting 4/15! If you see her, say hi!

★ Camo Color! Redken Color Camo is coming! It is not live yet, but I wanted to give you some more information before it launches! COLOR CAMO IS THE FASTEST SOLUTION FOR MEN’S GRAY HAIR WITH THE MOST BENEFITS

○ 5 min. processing time for gray blending

○ * 10 min. processing time for increased gray coverage

○ ** Results are cool in tonality

○ Ammonia-free, permanent dye technology with demi-permanent results

○ Gel-like viscosity adheres to coarse gray hair without dripping

○ Cream Developer Pro-oxide Use with Redken’s 10 volume

○ Six shades, in natural and ash for any level of hair that is 50% gray or less, ensure subtle

○ Low maintenance results with no visible lift

○ Quinoa oil and protein enriched formula helps strengthen hair and add healthy shine

★ Gloss Absolu! ICYMI New! Kerastase Gloss Absolu! Designed for hair prone to frizz, this line offers up to 4 days of frizz free, bouncy shine! It is out on the wet backbar for you to use with your clients! Please be mindful of how much you use, we only have one set for now! Wanna pair it with a treatment? Kerastase recommends the nutritive base with either the glycolic acid booster or polypeptide booster! This will start shipping for retail next week, and will hit our shelves first week of May! Want more info? Kerastase is hosting a virtual class on May 5th, message me if you're interested!

★ Cleaning Checklist! I need one more person help be apart of the cleaning checklist revamp!

★ YOU’RE ALL ROCK STARS! DON’T FORGET IT!

Monthly Service + Retail Goal Updates:

★ April Retail Goal: $14,717

○ Current total: $3789.60

○ Remainder to goal: $10,927.40

★ April Service Goal: $173,144

○ Current total: $55,282.75

○ Remainder to goal: $117,861.25

Retail // Back Bar Inventory:

★ Retail:

○ March/April Client Promo!! Starting March 1st through April 30th, the entire ABC family is on promotion- purchase 2 or more ABC products and get 20% off!

○ Kerastase Promo!! Buy any 2 Kerastase products, receive a free Premiere Pre-Shampoo treatment!

○ Retail Raffle! Buy any retail from March 1st through April 30th and be entered into a drawing for a $500 salon gift card!

○ Stylist promotion! For every 5 products sold in Redken ABC be entered to win a product basket for

each location. (basket includes ABC product line)

○ Out of stock:

■ LOR TNA INFINIUM 4 10.2OZ ◼ RDK SCALP RELIEF SHAMP 8.5OZ

★ Backbar:

○ Out of stock:

■ LOR SE PRO LONGER MASK 16.9OZ

■ STS WAX STRIPS NONWOVEN 1.5X4 100CT

■ LOR TNA NEXT DAY HAIR 6.8OZ

■ LOR DIA COL 6.31

■ LOR MJL 7.4

3.27.2025

What’s New:

★ New Dia Color Shades! Dia Color came out with new shades, in their new Titan Brown collection! I have ordered all of the new shades, as well as an insert for the swatch book. Those should be here sometime this week or next!

★ The fridge! I will be throwing EVERYTHING away in the fridge on FRIDAY, MARCH 28TH!! If you haven’t messaged me about a specific item in the fridge it will be thrown out. After it’s all emptied out, I will be bleaching out the fridge, and pulling it off the wall, to see what’s happening behind it. If I come back to work on Tuesday, April 1st, and it’s still stinky, I will order a new fridge.

★ New Tablets! Icymi, there is a new tablet on the wall in the breakroom. It is there to help us remember to clock in and out! You can clock in on your phone and out on the tablet, or vice versa! Let me know if you have questions or need help using the tablet.

★ The AC! As the weather gets nicer, it will start getting warmer in the salon. If the AC is running, please DO NOT prop open the doors. It can make the salon hotter, and also risks breaking the AC units. If you have questions on how to keep the salon cool, or need the AC turned up or down, please reach out to me!

★ ABC Challenge! We still have one more month of our ABC retail promo! The stylist with the highest amount of ABC products sold, will receive a free Kerastase Premiere Pre-Shampoo Treatment and a shampoo/conditioner

combo of your choice! Runs April 1- April 30!

★ Vish Challenge! Our vish reweigh percentage is averaging 80%, while the goal is 90%! If we can raise our average to 86% or higher for April, I will get us lunch!

★ Extension rack! There is a new extension organization rack! It is in the extension cabinet at the front of the salon. Try it out and let me know how it is!

Monthly Service + Retail Goal Updates:

★ March Retail Goal: $15,632

○ Current total: $11,698.51

○ Remainder to goal: $3,933.49

★ March Service Goal: $183,901

○ Current total: $168,318.43

○ Remainder to goal: $15,582.57

Retail // Back Bar Inventory:

★ Retail:

○ March/April Client Promo!! Starting March 1st through April 30th, the entire ABC family is on promotion- purchase 2 or more ABC products and get 20% off!

○ Kerastase Promo!! Buy any 2 Kerastase products, receive a free Premiere Pre-Shampoo treatment!

○ Retail Raffle! Buy any retail from March 1st through April 30th and be entered into a drawing for a $500 salon gift card!

○ Stylist promotion! For every 5 products sold in Redken ABC be entered to win a product basket for each location. (basket includes ABC product line)○ Out of stock:

■ LOR TNA INFINIUM 4 10.2OZ ◼ LOR TNA NEXT DAY HAIR 6.8OZ

Mady's Minutes

Mady’s Minutes

5.1.25

FUN THINGS:

● Welcome to all the new associate AND all the level 1s going on the floor

○ Associates: Kendra, Scarlett, and Ella

○ Level 1s: Lindsey, Kristin, Jay, and Kyndall

● ABC Promo: Grab the globe if you sell any ABC, send me a picture if I’m not there

○ When Johnathan calls you get a prize if you have the globe

○ Ends April 30th

Maintenance:

● From the Team:

○ Cleaning out, and off, the shampoo bowls when you are done

○ Sweeping up THOROUGHLY at the end of your shift (this means cleaning off

your chair and around the small tables by the mirrors)

Salon Things:

● Storage Room Door:

○ We are still missing on keeping this closed, please be mindful of this

when you come and go from there

● April GOALS:

○ Service: $87.694.99 (current projection is $1272.99 OVER our goal)

○ Retail: $7179.94 (1039.06 away from our goal, LET’S GOOO)

Retail // Back Bar:

● Redken Camo: Check it out. There’s information about it on the shelf with the colors.

Let me know what you think

● VISH: BETA TESTING

○ Check out my update for clarification!

○ I know we’ve had some issues, so please message me when they happen so I

can pass them on and get them resolved

● Retail:

○ March/April Promotions:

■ With every retail purchase get entered into a drawing for Salon gift

card (make sure to put their ticket in if you check them out)

■ Buy 2+ more ABC products get 20% off (free gift included while

supplies last) CHECK OUT PRIZE DETAILS ON THE FRIDGE

4.24.25

FUN THINGS:

● Friday was amazing. It was so busy, we had a closer, and we were several thousand

over our daily goal! What a day.

● Welcome to all the new associate AND all the level 1s going on the floor

● What information do you want to see in these updates?

Maintenance:

● If we don’t have a closer or FD: it’s a HUGE help, to the whole salon, to take out the

trash and pro recycling/foils.

○ If you have time for more, check out the list in the break room

Salon Things:

● Storage Room Door: We are still missing on keeping this closed, please be mindful

of this when you come and go from there

● April GOALS:

○ Service: $86,422 (current projection is $206.36 under our goal)

■ We so have this in the bag. You guys are CRUSHING it this month.

○ Retail: $8,210 (current total: $4525.19 - under by $3684.81)

■ What ideas do you have? Comment on this update

Retail // Back Bar:

● There are going to be some changes with the Tenci Art line.

○ The new packaging is starting to come out, which mean we might not be able

to get some things

■ you can have people pay and then add it to the retail waitlist on the

desktop

● VISH: BETA TESTING

○ How is it going? I know we’ve had some issues, so please message me when

they happen so I can pass them on and get them resolved

● Retail:

○ STAFF EARTH DAY PROMO - Check out the fridge and my last update for the

information (Dates 4/22 - 4/30)

○ March/April Promotions:

■ With every retail purchase get entered into a drawing for Salon gift

card (make sure to put their ticket in if you check them out)

■ Buy 2+ more ABC products get 20% off (free gift included while

supplies last) CHECK OUT PRIZE DETAILS ON THE FRIDGE

4.17.25

FUN THINGS:

● What information do you want to see in these updates?

● Anyone used the photoshoot images or video? (come let me know!!)

● How’s the extension holder working? (Come let me know!!)

Maintenance:

● If we don’t have a closer or FD: it’s a HUGE help, to the whole salon, to take out the

trash and pro recycling/foils.

○ If you have time for more, check out the list in the break room

Salon Things:

● Storage Door: Please make sure you are closing the sliding door for the storage

room when you are done

● April GOALS:

○ Service: $86,422 (current projection is $4010.22 under our goal)

■ We cut last weeks’ projection in half! AGAIN!

○ Retail: $8,210 (current total: $2355.12 - under by $5754.88)

■ Lean into the deals we have going on now!

■ Recommend a treatment that goes with the one you did at the bowl

■ Get sun and swimming protection!

■ Retail purchases = a chance to win $500 to the salon

■ Bring products that you used for the service up to the desk

■ What other ideas do you have?

Retail // Back Bar:

● There are going to be some changes with the Tenci Art line.

○ Over the rest of the year they are discontinuing some of the products and

changing packaging.

○ I will be pulling things as we go/putting on sale. For full information check out

the post Johnathan put up last week

● VISH: 92% for last week! Let’s goooo!

○ How do we keep encouraging each other in this?

○ What feedback do you have for me on VISH related things?

● Retail:

○ March/April Promotions:

■ With every retail purchase get entered into a drawing for Salon gift

card (make sure to put their ticket in if you check them out)

■ Buy 2+ more ABC products get 20% off (free gift included while

supplies last) CHECK OUT PRIZE DETAILS ON THE FRIDGE

4.10.25

FUN THINGS:

● Anyone used the photoshoot images or video? (come let me know!!)

● How’s the extension holder working? (Come let me know!!)

Maintenance:

● If we don’t have a closer or FD: it’s a HUGE help, to the whole salon, to take out the trash and pro recycling/foils.

○ If you have time for more, check out the list in the break room

Salon Things:

● Storage Door: Please make sure you are closing the sliding door for the storage room when you are done

● ANTS:

○ They seem to be gone, for now (fingers crossed) so keep doing what you’re doing!

● April GOALS:

○ Service: $86,422 (current projection is $7146.25 under our goal)

■ We cut last weeks’ projection in half!

○ Retail: $8,210 (current total: $1299.85)

■ Lean into the deals we have going on now!

■ Recommend a treatment that goes with the one you did at the bowl

■ Get sun and swimming protection!

■ Retail purchases = a chance to win $500 to the salon

■ Bring products that you used for the service up to the desk

Retail // Back Bar:

● There are going to be some changes with the Tenci Art line.

○ Over the rest of the year they are discontinuing some of the products and changing packaging.

○ I will be pulling things as we go. For full information check out the post

Johnathan put up last week

● VISH: We’ve gotten it back up a little, we’re at 89% for last week! How can we keep this progress up?

● Retail:

○ March/April Promotions:

■ With every retail purchase get entered into a drawing for Salon gift card (make sure to put their ticket in if you check them out)

■ Buy 2+ more ABC products get 20% off (free gift included while supplies last) CHECK OUT PRIZE DETAILS ON THE FRIDGE

4.3.25

FUN THINGS:

● Social Media Challenge! Send me how many appointments you got from social media posts so I can announce our winner! (3/21-3/31)

● Anyone used the photoshoot images or video?

● How’s the extension holder working?

Maintenance:

● The wall and floor are DONE!! It looks so good, check it out

Salon Things:

● Storage Door: Please make sure you are closing the sliding door for the storage room when you are done

● ANTS:

○ There were open packages of food in the snack drawer. We have to be on top of it or we’ll have to get rid of the food when ants find it (gross). So far they haven’t, but let’s be careful

● MARCH GOALS:

○ We did not quite hit our goals. HOWEVER, we still crushed it. You guys, we went from being $12,000 under to $3,000 under in 2 weeks. That’s insane. Let’s keep that momentum going into April!

■ APRIL GOALS:

● Service: $86,422 (current projection is $15,603 under our goal)

● Retail: $8,210 (currently at 0 since it’s not april lol)

Retail // Back Bar:

● VISH: We have dropped to 87% from 94%. We know that we can get higher than that, it’s a team effort. Every bowl counts!! How can we support each other and get this number up?

● Retail:

○ March/April Promotions:

■ With every retail purchase get entered into a drawing for Salon gift

card (make sure to put their ticket in if you check them out)

■ Buy 2+ more ABC products get 20% off (free gift included while

supplies last)

● The person who sells the most gets a prize, see the fridge for

more information!

3.27.25

FUN THINGS:

● Social Media Challenge! Ends March 31st

For every booking you get from/through social media, you will get 1 entry into a drawing.

The Prize:

1 full size Premiere Pre wash and a shampoo/conditioner pair of your choice and 1 thing from the prize box

● Anyone used the photoshoot images or video?

● How’s the extension holder working?

Maintenance:

● The wall is done, we are waiting on flooring to come in to complete that project fully.

● Everything else we will be slowly doing over the next few months

Salon Things:

● Storage Door: Please make sure you are closing the sliding door for the storage room when you are done in there

● ANTS:

○ I put some traps out, let’s be extra on top of keeping things clean in the salon

○ This is just ant season, we can’t get rid of them completely, but we can do our best! Let me know if we use all the traps under the sink in the break room

● MARCH GOALS:

○ We are getting so much closer! We are now projected to be $2,473.06

away from hitting our goal. You are DESTROYING this goal! Let’s go!

Retail // Back Bar:

● VISH: We are now pretty consistently at 94%, let’s keep it up!

● Retail:

○ We are $2,095 off from hitting our goal! (We can definitely hit this)

○ March/April Promotions:

■ With every retail purchase get entered into a drawing for Salon gift card (make sure to put their ticket in if you check them out)

■ Buy 2+ more ABC products get 20% off (free gift included while supplies last)

● The person who sells the most gets a prize, see the fridge for more information!

Brooke's Blurb

Brooke’s Blurbs

5.1.25

● April 22nd-30th Earth day games! I posted

the rules in the break room. Johnathan made

a fun game for us to play this week:) Let's

keep the winner circle growing!

● Kerastase Absolut Gloss is here! It's out on

the back bar and in the retail area! If you

need more info on this line please check out

the qr code on the fridge in the break room!

● Final Days to enter your guests who buy a

product in to win a $500 giftcard for the

salon! Please tell your guests about this

raffle:) It's a big win and we need to get our

product sales up in these final days of the

month.

● Starting in June Wednesdays will be full in

the evenings as some stylists have changed

their schedules. Please keep in mind when

you do change your schedule there is no

guarantee of switching it back. We constantly

have changes with level ones going on the

floor.

Next Week Same Time?

XOXO- Gossip Gir

4.24.25

● April 22nd-30th Earth day games! I posted the

rules in the break room. Johnathan made a fun

game for us to play this week:) I'm pumped to

see you all get involved in this one!

● The Shampoo bowl hose has been replaced:) It's

back in business! Thank you all for bearing with

the hassle! You all are so great.

● Kerastase Gloss Absolut is coming this week! As

soon as it arrives I will get those prices in the

computer so you guys can offer it to your guests:)

I love this product line and am already very

excited to see how it performs!

● Thank you all for getting back to me so quickly

with your new phorest pins! Truly So helpful.

● We have a solid month going right now lets finish

strong and keep those product sales and add ons

going!

● We are working on a brochure/menu for the

processing area. Hopefully this will help you all

with add ons and help in making the guests feel

extra special!

Next Week Same Time?

XOXO- Gossip Girl

4.17.25

●The Shampoo bowl closest to the break room

has a broken sprayer hose. I ordered a new one

for it but it arrives on tuesday. I'm scheduling the

plumber to come and replace it but heads up for

now if you can avoid that bowl until it's fixed. In a

circumstance when you have no choice it's ok to

use but it leaks!

● It's Warming up!! Please keep the doors closed. I

know it's nice out but it does mess with our

thermostat when you prop it open. Please be

mindful of this. If you need help learning how to

adjust the temperature come see me! Happy to

help.

● Redken Brews colors and developer are in! They

are the drawer at the back bar with the color

remover packets:)

● If you get a message from me in regards to your

Vish percentage it's because you are under 90%

i'll be checking in halfway through the month and

then at the end. (only if you have fallen below

90%)

Next Week Same Time?

XOXO- Gossip Girl

4.10.25

Don't forget about our March/April Promo! Guests Get

entered into a raffle for an Annastasia Giftcard for any

product purchase! Also On the stylist end whenever

you sell 5 abc products you get entered to win a salon

centric “goodies bundle”.

● Both Front desk and Stylists: Closing duties have

been falling off a bit. :( For stylists: please make sure

you are doing at least two items from our check list in

the break room before leaving for the day. Front desk:

ALL of your assigned items need to be checked off on

your list in connect team before departure.

● Techni Art: they are repackaging, you may have

noticed these items have been out of stock or slow to

get back in the salon. This is the reason for that. I will

continue to order them but just so you have a heads

up!

● You guys killed it in march! What a team we have! I'm

always so impressed by you all. Keep it up!

● Ps: Have you rsvp’d to the retreat? If not it is in

connect team! Be there or be square!

Next Week Same Time?

XOXO- Gossip Girl

4.3.25

● New Dia Color Shades! You may have noticed

throughout this past week I have been shifting the

color wall and making space. There have been new

colors added into the wall and I printed a sheet with

the new shades. They did send us swatches of the

new colors but no book :(

● All the “templates” for where colors belong in the wall have been re-done and laminated. Please use this as a reference if you are wondering where something goes:) I have limited Pulp Riot down to 3 on the wall per color but we have extras in the drawer.

● New Kerastase Chroma Gloss! Yes, we are getting

this in once it launches. I don't have an arrival date

yet but I will keep you posted!

● Holy retail last week y’all! You guys are killing it lately with extensions also, Wow! Keep it up!

● How's the Clock in the tablet going? Is it helping you

remember to clock in? Is it in an ok spot?

Next Week Same Time?

XOXO- Gossip Girl

3.27.25

● Hey ALL! Just a Reminder that any mannequin heads

that are labeled with someone's name are their personal property. We would never want something of ours used without our permission so do please keep these values in mind when you go to use any mannequin head. There are so many in the storage

area for your use.

● The Ants are coming around! It's that time of year again when critters are stirring and coming inside. Please clean up food messes and help keep them away!

● The color wall has been getting wild lately. Please Please PLEASE (Sabrina carpenter nod) put your color back on the wall in the correct spot. I cannot stress enough how much easier it is for me doing the order when you do.

● Dia Color! They are launching new colors! I am in the middle of shifting the wall to make room and redoing the wall placement sheets. These sheets are the guide to what the wall should look like so if you ever wonder where a color should be please use these as a reference . I will have it updated next week I hope!

Next Week Same Time?XOXO- Gossip Girl

biz Highlights

Nov 15th

Scripts for Health + Eco Fee

The Advisory Board let me know there have been some struggles talking about the Service fee we charge on each ticket. I wanted to give you some talking points to handle it better. $6 out of the $7 goes directly to staff's HealthCare costs so I would focus on the Health Care part more than the Eco part.

Guest: “What’s the service fee for?”
Staff: “That’s a great question! The service fee helps cover our Health care + Eco initiatives. We wanted it to be transparent so you don't tip on that total.

If we built it into the service prices directly, it would cost you twice as much, so this is a fair way to keep costs down for you.

Only about 5% of salons in the industry offer health care, but we do! It’s one of the reasons we’re able to create the positive environment you’ve always mentioned enjoying—it allows us to take great care of our team and focus on providing the best service for you!”

Holiday madness

Everyone gets busy during this time. It's essential we look out for eachother, pick up extra and be patient if someone is running behind.
Remember that the best way to ensure January and February are full is to PreBook their appointment.
And lastly, Don't spend all the extra tips and money you make. We go from the busiest time of the year to the slowest time of the year. But the more your prebook the better you'll do

Luxury vs Weekly Blowdries

The Advisory Board asked me to clarify the difference. It's simple, Weekly Blowdries take 30 minutes. Luxury's take 45.

The Front desk doesn't offer weekly's. It's a part of what we are calling our "Secret Menu." These are services that the stylist books after their initial service because they know how much time to book the client.
The Advisory Board would like to change the name of the Weekly Blowdry to Express Blowdry, hoping it will be easier to explain.

RSVP for the holiday party

We will get your plus 1's later but need to know whose coming so we can plan!
Find it on ConnectTeam under EVENTS

OCT 24th

NOV 4TH PRICE INCREASE

Due to the rising costs of healthcare, we are making some adjustments to our pricing. Please find the details below, along with helpful coaching tips and suggestions.

Ticket Charge Increase

We are increasing the Health and Eco ticket charge by $2.
This will provide us with some additional budget to support cost-of-living adjustments for our hourly staff in January.

Core Services Price Increase

We are increasing the prices of core services by $3.
This includes Haircuts, Blowdrys, and Color/Lightening services.

Examples

A Haircut or Blowdry-only client will experience a $5 increase. ($2 ticket increase, $3 HC increase)
A Haircut with 1 color service will have an $8 increase ($2 ticket increase, $3 HC increase, and $3 color increase).
Add-ons and Toner prices will remain unchanged.

Communication with Guests

We will have Mirror Clings on the stations until January to remind you and your guests about the price increase.
It is crucial to have a price review conversation with every guest over the next few months. Here are some suggested phrases:
1. "Our prices have increased slightly, and your total today will be $X."
2. "Let me do a quick price review to include the price increase. Your total today will be $X."
3. "The prices went up, but it's only $8 more."
Remember to pause after giving the information and allow guests to respond.

Handling Resistance

Understand that everyone's prices are increasing, and some guests may be more sensitive to it.
If you sense genuine frustration, you can offer different options:
1. "I didn't mean to surprise you. Let's keep the price the same today, and it will increase next time. How does that sound?"
2. "If we extend your appointment by 1 week, you will visit one less time per year and pay less than the price increase."
3. "Let's modify your services to keep you within your beauty budget."
4. "I have some fantastic team members at a lower price point. I'd love to introduce you to them if you cannot afford this price increase with me."
You can also present multiple options simultaneously:
"Thank you for sharing. Here are some options for you:
-- We can extend your visits by 1 week.
-- We can modify your services.
-- I can connect you with a lower-level stylist.

No matter what you choose, I'm happy to keep the price the same today so you can decide what's best for you."

Resistors often want to feel heard and have control. Providing options can be effective in these situations.
Distinguish between general frustration about rising prices and genuine affordability concerns.

Oct 17th

GUEST RETENTION STRATEGY

Starting this afternoon, Natalie and Monica's guests will receive emails and texts extending an invitation to stay at the salon. To encourage these guests to try a new stylist, we will be offering special incentives.
To ensure clients are not a repeat guest of another stylist or have a history of frequent cancellations, we thoroughly review each guest's history. Additionally, we categorize guests into two groups: Color Guests and HC Guests, based on their service history.
All of the guests we reviewed will get the first offer. 90 days later anyone that didn’t come in will receive a second offer. And finally, we will do a 3rd effort for any who have not come in. The incentive to come in increases each time. Each invite has a 90 day expiration date.
First Offer
- Color Guests Will receive $50 off
- HC only guests will receive $25 off
Second offer in 90 days.
- Color Guests will receive $75 off
- HC only guests will receive $50 off
Third and final offer 90 days after that.
- Color Guests will receive $100 off
- HC only guests will receive $75 off
These get wrung up as discounts, not comped services. This is good for everyone even if the incentives exceed our typical campaign. Keeping the guests will boost your books, make sure the guest feels like they are important to us, and keeps our standing high in the community. These are good guests and worth extra to keep.

NEW COMPLAINT POLICY

Our new complaint policy is an effort to resolve long-standing staff frustrations. It is a big change and worth taking the time to review it. In a broad sense, if a guest complains but the stylist did all the right things, then the stylist will keep the commission, and the salon will pay for any refunds or services.
We will do Commission Chargebacks if the stylist made a technical error or missed a part of the required consultation steps. We trust you to tell us if there was a miss-step and will take your word over the guests.
I presented the details on the LIVE TEAM MEETING. You can watch the recording HERE on the back office..
You can read through the new policy on the back office under Employee Handbook HERE

your health matters: stay covered, stay carefree

Did You Know? Your Healthcare Benefits Include More Than Just Medical Coverage!

Take advantage of these wellness benefits with Kaiser, Guardian, Aflac, and Healthiest You:

✔️ Telehealth Services (Healthiest You) – See a doctor anytime, anywhere
✔️ Mental Health Support (Kaiser & Healthiest You) – Free counseling sessions available
✔️ Supplemental Coverage (Aflac) – Additional financial support for unexpected medical events
✔️ Dental & Vision Benefits (Guardian) – Comprehensive care for your overall well-being
✔️ Preventive Care – Routine check-ups at no cost

Stay informed and make the most of your benefits!
Questions? Contact our Benefits Administrator Paul Christian S. Cristobal thru Connecteam.

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