2Inventory Updates

Here is the back bar inventory schedule. Let's make sure not to treat her like a front desk person during these times. Over the next few weeks we will have Shania being training with Jadyn & Adam! 

Shania

• Monday 730-230 in MV

Brooke

• Mondays or Tuesdays In LO 

Adam

• Tuesday's In WL 

Redken 2023 Product Catalog  

This Week in MV

Leah’s Love Letter 12.19.24

What’s New:

● New Associate Alert! Our very own Niki Gietzen is officially licensed and has started the associate program! She will be working with Toni for the next 7 months! I’m so excited for her, and  can’t wait to see her grow!

● New face! Please welcome our new Support Staff teammate, Kelsey! She started at the desk on 12/18, and will be training over the next 3-4 weeks! Welcome Kelsey!

● Gift Sets! ICYMI, Holiday sets are now eligible for our Buy more, Save more retail promo! Woo hoo!

● I made a mistake! We have been running a prebooking business promo and i totally missed it! If you know that your clients have prebooked during the month of November and December for January or February, please DM me their names and I will enter them in the drawing! We will start entering people into the drawing at the desk now!

● I just wanna say, i appreciate the heck out of all you!! Thank you all for working so hard to make MV the best it can be!!

Housekeeping Reminders:

●  Dishes! Gentle reminder that dishes are a TEAM EFFORT, just like laundry. It is not fair to the front desk staff to have to clean up you personal dishes. If the dishes in the  dishwasher are dirty, please take an extra moment to put your dishes in there. If you are sitting in the break room, and the dishwasher is clean, please help your teammates and unload the dishes. When you are cleaning up at the end of your shift, dishes are a part of keeping our space clean!

● The sink! Just like the dishes, it is not fair to the FD staff to leave the sink full of old food. If you rinse your dishes out and it leaves left over food in the sink, please take an extra moment to rinse out the sink and empty the sink strainer into the compost bin, next to the sink.

Retail // Back Bar Inventory:

● Retail:

○ Nov/Dec Promotion! “Buy more, save more!”

○ Staff promotion: Holiday gift sets are here!

● Back Bar:

This Week in LO

Brooke’s Blurbs

12/19

 ● Treat week is here! Dec 15th - 21st Dress festive!

Bring treats! Have Fun!

● I did the double order for salon centric but some

things didn't come so i will be doing a run tomorrow

to help us fill up. Let me know if there is something

special you need! If you know a color is coming in

(and your formula) and we’re low on it that's a huge

sign to let me know!

● We added the gift sets to our buy more save more

deal!! What a steal!

● If we sell all remaining sets in the building by the

end of the month we’re getting a pizza lunch! Let's

do it!!

● Makeup days?? Have you put in your requests?

Help me help you!

● Holidays always make me feel grateful for those

around me. I couldn't be more grateful for a group of

people than you all! (my family aside obviously) You

all make coming to work fun. I seriously heart you all

so hard!

Next Week Same Time?

XOXO- Gossip Girl

This Week in WL

Mady’s Minutes 12.19

What’s New:

●FUN THINGS:

● Treat week!: DECEMBER 15TH - 21ST (this also means dress festive if you want!)

● BINGO!!: I haven’t had any black out cards! There are lots of things on there that are easy to check off, make sure you’ve looked at the whole thing - and get creative

● Secret Santa: Limit is $40, bring in your gift during treat week and place in the breakroom with their name on it or in their cubby

● Business Baskets!: Come grab a few from the office to pass out to local businesses!

Salon Reminders:

● Station Clean up!

○ Some things to remember:

■ Color bar: Please use the tubes that are open before opening a new one

■ Please put stylers back where they go. There is a picture next to the stylers if you don’t remember where it goes

■ Clean up ALL hair: that means the floor, the chair, the little stools, anywhere else it flys

■ Pack out! Unless you are working there the next day and it’s not a reserved station, make sure to pack out all of your stuff for the next person

Retail // Back Bar Inventory:

● The massive order is in! I will do another count tomorrow and see what things I can get. But let me know if we are out of something

● Retail:

○ NOV/DEC Promo: Buy more, Save more!

○ Holiday Sets are Out: Make sure to check out the promotion on them and get selling!

■ The details are on connecteam and on the fridge

Discontinued Products

Click the link Discontinued Products  

Nov 15th

Scripts for Health + Eco Fee

The Advisory Board let me know there have been some struggles talking about the Service fee we charge on each ticket. I wanted to give you some talking points to handle it better. $6 out of the $7 goes directly to staff's HealthCare costs so I would focus on the Health Care part more than the Eco part.

Guest: “What’s the service fee for?”
Staff: “That’s a great question! The service fee helps cover our Health care + Eco initiatives. We wanted it to be transparent so you don't tip on that total. 

If we built it into the service prices directly, it would cost you twice as much, so this is a fair way to keep costs down for you.

Only about 5% of salons in the industry offer health care, but we do! It’s one of the reasons we’re able to create the positive environment you’ve always mentioned enjoying—it allows us to take great care of our team and focus on providing the best service for you!”

Holiday madness

• Everyone gets busy during this time. It's essential we look out for eachother, pick up extra and be patient if someone is running behind. 

• Remember that the best way to ensure January and February are full is to PreBook their appointment.

• And lastly, Don't spend all the extra tips and money you make. We go from the busiest time of the year to the slowest time of the year. But the more your prebook the better you'll do

Luxury vs Weekly Blowdries

The Advisory Board asked me to clarify the difference. It's simple, Weekly Blowdries take 30 minutes. Luxury's take 45. 

• The Front desk doesn't offer weekly's. It's a part of what we are calling our "Secret Menu." These are services that the stylist books after their initial service because they know how much time to book the client.

• The Advisory Board would like to change the name of the Weekly Blowdry to Express Blowdry, hoping it will be easier to explain.

RSVP for the holiday party 

• We will get your plus 1's later but need to know whose coming so we can plan! 

• Find it on ConnectTeam under EVENTS

OCT 24th

NOV 4TH PRICE INCREASE

Due to the rising costs of healthcare, we are making some adjustments to our pricing. Please find the details below, along with helpful coaching tips and suggestions.

Ticket Charge Increase

• We are increasing the Health and Eco ticket charge by $2.

• This will provide us with some additional budget to support cost-of-living adjustments for our hourly staff in January.

Core Services Price Increase

• We are increasing the prices of core services by $3.

• This includes Haircuts, Blowdrys, and Color/Lightening services.

Examples

• A Haircut or Blowdry-only client will experience a $5 increase. ($2 ticket increase, $3 HC increase)

• A Haircut with 1 color service will have an $8 increase ($2 ticket increase, $3 HC increase, and $3 color increase).

• Add-ons and Toner prices will remain unchanged.

Communication with Guests

• We will have Mirror Clings on the stations until January to remind you and your guests about the price increase.

• It is crucial to have a price review conversation with every guest over the next few months. Here are some suggested phrases:

  1. "Our prices have increased slightly, and your total today will be $X."

  2. "Let me do a quick price review to include the price increase. Your total today will be $X."

  3. "The prices went up, but it's only $8 more."

• Remember to pause after giving the information and allow guests to respond.

Handling Resistance

• Understand that everyone's prices are increasing, and some guests may be more sensitive to it.

• If you sense genuine frustration, you can offer different options:

  1. "I didn't mean to surprise you. Let's keep the price the same today, and it will increase next time. How does that sound?"

  2. "If we extend your appointment by 1 week, you will visit one less time per year and pay less than the price increase."

  3. "Let's modify your services to keep you within your beauty budget."

  4. "I have some fantastic team members at a lower price point. I'd love to introduce you to them if you cannot afford this price increase with me."

• You can also present multiple options simultaneously:

• "Thank you for sharing. Here are some options for you:
  -- We can extend your visits by 1 week.
  -- We can modify your services.
  -- I can connect you with a lower-level stylist.

No matter what you choose, I'm happy to keep the price the same today so you can decide what's best for you."

• Resistors often want to feel heard and have control. Providing options can be effective in these situations.

• Distinguish between general frustration about rising prices and genuine affordability concerns.

Oct 17th

GUEST RETENTION STRATEGY

• Starting this afternoon, Natalie and Monica's guests will receive emails and texts extending an invitation to stay at the salon. To encourage these guests to try a new stylist, we will be offering special incentives.

• To ensure clients are not a repeat guest of another stylist or have a history of frequent cancellations, we thoroughly review each guest's history. Additionally, we categorize guests into two groups: Color Guests and HC Guests, based on their service history.

• All of the guests we reviewed will get the first offer. 90 days later anyone that didn’t come in will receive a second offer. And finally, we will do a 3rd effort for any who have not come in. The incentive to come in increases each time. Each invite has a 90 day expiration date. 

• First Offer

  • Color Guests Will receive $50 off

  • HC only guests will receive $25 off

• Second offer in 90 days. 

  • Color Guests will receive $75 off

  • HC only guests will receive $50 off

• Third and final offer 90 days after that.

  • Color Guests will receive $100 off

  • HC only guests will receive $75 off

• These get wrung up as discounts, not comped services. This is good for everyone even if the incentives exceed our typical campaign. Keeping the guests will boost your books, make sure the guest feels like they are important to us, and keeps our standing high in the community. These are good guests and worth extra to keep. 

NEW COMPLAINT POLICY

• Our new complaint policy is an effort to resolve long-standing staff frustrations. It is a big change and worth taking the time to review it. In a broad sense, if a guest complains but the stylist did all the right things, then the stylist will keep the commission, and the salon will pay for any refunds or services.

• We will do Commission Chargebacks if the stylist made a technical error or missed a part of the required consultation steps. We trust you to tell us if there was a miss-step and will take your word over the guests.

• I presented the details on the LIVE TEAM MEETING. You can watch the recording HERE on the back office.. 

• You can read through the new policy on the back office under Employee Handbook HERE