April

Updates

Blake Reed-Evans is coming to inspire our level 4's and higher. He is a stylist and educator with massive amounts of knowledge. Please sign up so we know who is coming! 

Education 

Click to register

1. Color Ambassador- April 13 & 14 @ SSA

2. Blake Reed Evans (Level 4+) - June 8th @ SSA

3. Jack Howard - Nov 3rd @ SSA

Foundations 

***9am- 2pm always at Summit Salon Academy unless stated otherwise. 

Click to register

• Reds w/ April- May 25th @SSA

• Short Cuts w/ Autumn- June 22nd @ SSA

• Glossing w/Autumn- July 20th @ SSA

• Color Correction w/ April- Aug 10th @ SSA

Required Education

• 10 Foundation classes in the first 12 months you work for the salon.

• Year 1 on the floor: Cutting Intensive

• Year 2 on the floor: Color Ambassador

Brooke’s Blurbs 

4.3.25

● New Dia Color Shades! You may have noticed

throughout this past week I have been shifting the

color wall and making space. There have been new

colors added into the wall and I printed a sheet with

the new shades. They did send us swatches of the

new colors but no book :(

● All the “templates” for where colors belong in the wall have been re-done and laminated. Please use this as a reference if you are wondering where something goes:) I have limited Pulp Riot down to 3 on the wall per color but we have extras in the drawer.

● New Kerastase Chroma Gloss! Yes, we are getting

this in once it launches. I don't have an arrival date

yet but I will keep you posted!

● Holy retail last week y’all! You guys are killing it lately with extensions also, Wow! Keep it up!

● How's the Clock in the tablet going? Is it helping you

remember to clock in? Is it in an ok spot?

Next Week Same Time?

XOXO- Gossip Girl

3.27.25

● Hey ALL! Just a Reminder that any mannequin heads

that are labeled with someone's name are their personal property. We would never want something of ours used without our permission so do please keep these values in mind when you go to use any mannequin head. There are so many in the storage

area for your use.

● The Ants are coming around! It's that time of year again when critters are stirring and coming inside. Please clean up food messes and help keep them away!

● The color wall has been getting wild lately. Please Please PLEASE (Sabrina carpenter nod) put your color back on the wall in the correct spot. I cannot stress enough how much easier it is for me doing the order when you do.

● Dia Color! They are launching new colors! I am in the middle of shifting the wall to make room and redoing the wall placement sheets. These sheets are the guide to what the wall should look like so if you ever wonder where a color should be please use these as a reference . I will have it updated next week I hope!

Next Week Same Time?XOXO- Gossip Girl

Nov 15th

Scripts for Health + Eco Fee

The Advisory Board let me know there have been some struggles talking about the Service fee we charge on each ticket. I wanted to give you some talking points to handle it better. $6 out of the $7 goes directly to staff's HealthCare costs so I would focus on the Health Care part more than the Eco part.

Guest: “What’s the service fee for?”
Staff: “That’s a great question! The service fee helps cover our Health care + Eco initiatives. We wanted it to be transparent so you don't tip on that total. 

If we built it into the service prices directly, it would cost you twice as much, so this is a fair way to keep costs down for you.

Only about 5% of salons in the industry offer health care, but we do! It’s one of the reasons we’re able to create the positive environment you’ve always mentioned enjoying—it allows us to take great care of our team and focus on providing the best service for you!”

Holiday madness

• Everyone gets busy during this time. It's essential we look out for eachother, pick up extra and be patient if someone is running behind. 

• Remember that the best way to ensure January and February are full is to PreBook their appointment.

• And lastly, Don't spend all the extra tips and money you make. We go from the busiest time of the year to the slowest time of the year. But the more your prebook the better you'll do

Luxury vs Weekly Blowdries

The Advisory Board asked me to clarify the difference. It's simple, Weekly Blowdries take 30 minutes. Luxury's take 45. 

• The Front desk doesn't offer weekly's. It's a part of what we are calling our "Secret Menu." These are services that the stylist books after their initial service because they know how much time to book the client.

• The Advisory Board would like to change the name of the Weekly Blowdry to Express Blowdry, hoping it will be easier to explain.

RSVP for the holiday party 

• We will get your plus 1's later but need to know whose coming so we can plan! 

• Find it on ConnectTeam under EVENTS

OCT 24th

NOV 4TH PRICE INCREASE

Due to the rising costs of healthcare, we are making some adjustments to our pricing. Please find the details below, along with helpful coaching tips and suggestions.

Ticket Charge Increase

• We are increasing the Health and Eco ticket charge by $2.

• This will provide us with some additional budget to support cost-of-living adjustments for our hourly staff in January.

Core Services Price Increase

• We are increasing the prices of core services by $3.

• This includes Haircuts, Blowdrys, and Color/Lightening services.

Examples

• A Haircut or Blowdry-only client will experience a $5 increase. ($2 ticket increase, $3 HC increase)

• A Haircut with 1 color service will have an $8 increase ($2 ticket increase, $3 HC increase, and $3 color increase).

• Add-ons and Toner prices will remain unchanged.

Communication with Guests

• We will have Mirror Clings on the stations until January to remind you and your guests about the price increase.

• It is crucial to have a price review conversation with every guest over the next few months. Here are some suggested phrases:

  1. "Our prices have increased slightly, and your total today will be $X."

  2. "Let me do a quick price review to include the price increase. Your total today will be $X."

  3. "The prices went up, but it's only $8 more."

• Remember to pause after giving the information and allow guests to respond.

Handling Resistance

• Understand that everyone's prices are increasing, and some guests may be more sensitive to it.

• If you sense genuine frustration, you can offer different options:

  1. "I didn't mean to surprise you. Let's keep the price the same today, and it will increase next time. How does that sound?"

  2. "If we extend your appointment by 1 week, you will visit one less time per year and pay less than the price increase."

  3. "Let's modify your services to keep you within your beauty budget."

  4. "I have some fantastic team members at a lower price point. I'd love to introduce you to them if you cannot afford this price increase with me."

• You can also present multiple options simultaneously:

• "Thank you for sharing. Here are some options for you:
  -- We can extend your visits by 1 week.
  -- We can modify your services.
  -- I can connect you with a lower-level stylist.

No matter what you choose, I'm happy to keep the price the same today so you can decide what's best for you."

• Resistors often want to feel heard and have control. Providing options can be effective in these situations.

• Distinguish between general frustration about rising prices and genuine affordability concerns.

Oct 17th

GUEST RETENTION STRATEGY

• Starting this afternoon, Natalie and Monica's guests will receive emails and texts extending an invitation to stay at the salon. To encourage these guests to try a new stylist, we will be offering special incentives.

• To ensure clients are not a repeat guest of another stylist or have a history of frequent cancellations, we thoroughly review each guest's history. Additionally, we categorize guests into two groups: Color Guests and HC Guests, based on their service history.

• All of the guests we reviewed will get the first offer. 90 days later anyone that didn’t come in will receive a second offer. And finally, we will do a 3rd effort for any who have not come in. The incentive to come in increases each time. Each invite has a 90 day expiration date. 

• First Offer

  • Color Guests Will receive $50 off

  • HC only guests will receive $25 off

• Second offer in 90 days. 

  • Color Guests will receive $75 off

  • HC only guests will receive $50 off

• Third and final offer 90 days after that.

  • Color Guests will receive $100 off

  • HC only guests will receive $75 off

• These get wrung up as discounts, not comped services. This is good for everyone even if the incentives exceed our typical campaign. Keeping the guests will boost your books, make sure the guest feels like they are important to us, and keeps our standing high in the community. These are good guests and worth extra to keep. 

NEW COMPLAINT POLICY

• Our new complaint policy is an effort to resolve long-standing staff frustrations. It is a big change and worth taking the time to review it. In a broad sense, if a guest complains but the stylist did all the right things, then the stylist will keep the commission, and the salon will pay for any refunds or services.

• We will do Commission Chargebacks if the stylist made a technical error or missed a part of the required consultation steps. We trust you to tell us if there was a miss-step and will take your word over the guests.

• I presented the details on the LIVE TEAM MEETING. You can watch the recording HERE on the back office.. 

• You can read through the new policy on the back office under Employee Handbook HERE